Frequently Asked Questions

What products does Dusk sell?

Dusk is an online furniture store offering sofas, beds and other selected furniture for the home.

Where do you deliver?

We currently deliver within the United Kingdom only.

Is delivery free?

Yes. Standard delivery is free for eligible orders within the UK.

How long does delivery take?

Orders normally take 2–3 business days to be processed and prepared for dispatch.

After dispatch, standard delivery normally takes approximately 3–5 business days.

The estimated overall delivery time is therefore approximately 5–8 business days from the date the order is placed.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

What payment methods do you accept?

We accept major credit and debit cards and PayPal.

Available payment methods will be displayed during checkout.

Can I cancel my order?

If you are purchasing as a consumer, you may have a statutory right to cancel an online purchase.

Please see our Refund & Returns Policy for full information.

Can I return an item if I change my mind?

Eligible consumer purchases can generally be cancelled within the applicable 14-day cancellation period.

Please contact us before returning an item so that we can provide the appropriate return instructions.

What if my furniture arrives damaged?

Please contact us as soon as reasonably possible after delivery.

Please provide your order number and photographs of the damaged product and packaging where possible.

We will assess the issue and provide an appropriate solution in accordance with applicable UK consumer law.

How can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can also use our online order tracking page.

How can I contact Dusk?

You can contact us through our online chat.

Do I need an account to place an order?

If guest checkout is available, you do not need to create an account to purchase from us.

What should I do if I entered the wrong delivery address?

Please contact us as soon as possible at.

If the order has not yet been dispatched, we will try to update the delivery information where possible.

Are product colours exactly as shown online?

We make reasonable efforts to display product colours accurately. However, colours may appear slightly different depending on your device, screen settings and lighting conditions.

What if I have another question?

Our customer support team will be happy to help.

Online chat is also available through our website.