Privacy Policy

Last updated: 12 September 2026

1. Introduction

Dusk respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it and how we protect it.

2. Information We May Collect

Depending on how you use our website, we may collect:

• Name

• Email address

• Telephone number

• Billing address

• Delivery address

• Order details

• Payment and transaction information

• Customer service communications

• Information provided through online chat

• Website usage information

• Device information

• Cookie and similar technology information

3. How We Use Personal Information

We may use your information to:

• Process and fulfil your orders.

• Process payments.

• Arrange delivery.

• Provide order updates and tracking information.

• Respond to customer enquiries.

• Process returns and refunds.

• Prevent fraud and protect our website.

• Maintain business and legal records.

• Improve our products and website.

• Provide customer support.

• Send marketing communications where legally permitted and where appropriate consent has been provided.

4. Payment Information

Payments are processed through secure third-party payment service providers.

We do not ask customers to send complete payment card details by email, live chat or ordinary telephone messages.

5. Sharing Information

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include:

• Payment providers

• Delivery and logistics providers

• Website and technology providers

• Customer support providers

• Analytics providers

• Fraud prevention services

• Professional advisers

• Government authorities or law enforcement where legally required

We do not sell customers' personal information.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Marketing Communications

Where applicable, we may send marketing communications where we have a lawful basis to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

8. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including:

• Requesting access to your personal information.

• Requesting correction of inaccurate information.

• Requesting deletion where legally applicable.

• Requesting restriction of processing.

• Objecting to certain processing.

• Requesting data portability where applicable.

• Withdrawing consent where processing is based on consent.

To make a privacy enquiry, contact us

9. Cookies

We use cookies and similar technologies as explained in our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.