Terms of Service

Last updated: 12 September 2026

1. Introduction

These Terms of Service govern your use of the Dusk website and purchases made through our online store.

By using our website or placing an order, you agree to comply with these Terms.

Nothing in these Terms limits or excludes any statutory rights that cannot legally be limited or excluded.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, dimensions and specifications are accurate.

Colours and appearance may vary slightly depending on your device, screen settings and lighting.

Customers should carefully review product dimensions and specifications before placing an order.

3. Prices

Prices displayed on our website are the prices applicable at the time of purchase.

The total amount payable will be displayed before you complete checkout.

Any applicable delivery charges will be clearly displayed before payment.

4. Orders

When you place an order, you are submitting an order to purchase the selected products.

After receiving your order, we will normally send an order confirmation.

We may contact you if there is a problem with your order, including an obvious pricing error, stock issue, payment problem or delivery issue.

5. Payment

We accept major credit and debit cards and PayPal.

Payment must be successfully authorised before an order can be processed.

6. Delivery

We currently deliver within the United Kingdom.

Our standard handling time is 2–3 business days and standard delivery transit time is generally 3–5 business days.

Please see our Shipping & Delivery Policy for further information.

7. Cancellation and Returns

Consumer customers may have statutory cancellation and return rights for online purchases.

Please see our Refund & Returns Policy for the applicable process and conditions.

Nothing in these Terms affects your statutory consumer rights.

8. Faulty or Non-Conforming Goods

Nothing in these Terms excludes or limits your statutory rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods.

9. Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Interfere with the operation or security of the website.

• Use the website for fraudulent activity.

• Copy or misuse website content without permission.

10. Intellectual Property

Unless otherwise stated, content displayed on the Dusk website, including text, photographs, graphics, logos, designs and other materials, is owned by or licensed to Dusk.

Such content may not be reproduced, copied or commercially exploited without appropriate permission.

11. Third-Party Services

Our website may use third-party services, including payment providers, delivery services, analytics services, advertising services, chat services and other technology providers.

Third-party services may have their own terms and privacy policies.

12. Website Availability

We aim to keep our website available and functioning correctly.

However, we do not guarantee that the website will always be available, uninterrupted or completely free from errors.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms affects rights or remedies that cannot legally be excluded or limited under applicable consumer law.

14. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page.

15. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights applicable to you.