Shipping policy

Shipping & Delivery Policy

Last updated: 12 September 2026

1. Delivery Area

Dusk currently offers delivery within the United Kingdom only.

2. Free Delivery

Standard delivery is free for eligible orders delivered within the UK.

Any applicable delivery restrictions will be communicated before you complete your purchase.

3. Handling Time

Orders are normally processed and prepared for dispatch within:

2–3 business days

Handling begins after your order has been successfully placed and payment has been authorised.

4. Delivery Time

After dispatch, standard delivery normally takes:

3–5 business days

The estimated total delivery timeframe is therefore approximately:

5–8 business days from the date your order is placed.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

5. Delivery Delays

Occasionally, delivery may take longer than estimated because of circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Carrier delays

  • Transport disruption

  • Public holidays

  • Incorrect or incomplete delivery information

  • Unexpected logistical issues

We will provide assistance where reasonably possible if a delivery is delayed.

6. Delivery Address

Please make sure your delivery address and contact information are accurate when placing your order.

If an incorrect address is provided and the order has already been dispatched, additional delivery arrangements may be required.

7. Large Furniture Deliveries

Sofas and beds can be large and heavy items.

Before placing an order, customers should ensure that the furniture can reasonably access the delivery property.

Please consider:

  • Door widths

  • Hallways

  • Staircases

  • Lifts

  • Corridors

  • Other access points

Customers are responsible for ensuring reasonable access to the delivery location.

8. Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can also use our online order tracking page where available.

9. Damaged Deliveries

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible.

Where possible, please take photographs of the packaging and product and retain the packaging until the issue has been assessed.

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